Your information at a24 Fully secure — Privacy Policy

1 Introduction

This Privacy Policy ("Policy") governs the data relationship between the a24 platform and its members. We believe transparency is the foundation of trust — which is why you have every right to know how your information is being used.

By using the a24 platform, you are considered to have read and accepted this Privacy Policy. That said, we'd much rather you actually understand it — not just click through it.

2 What Information We Collect

A24 collects various types of information from different sources. A full explanation is provided below.

Information You Provide Directly

• At the time of registration: Name, mobile number, date of birth, and password.
• For KYC Verification: Photo or scanned copy of your National ID card or passport.
• For Payments: bKash / Nagad number, bank account details (where applicable).
• Support: Messages you send via live chat or email.

Automatically collected data

• Your device's IP address and type (mobile/PC).
• Browser type and version.
• Date and time of login and logout on the platform.
• Which games you played, for how long, and how often.
• Pages you visited and how long you spent on them.
• Cookies and local storage data.

3 How Your Information Is Used

A24 uses your data solely for specific purposes. Each purpose is clearly outlined below.

Primary use

• Account management: To track your profile, balance, and transactions.
• Payment Processing: To process deposits and withdrawals.
• Security Guaranteed: To prevent account hacking and fraud.
• Support services: To understand your issue and provide a swift resolution.

Secondary Use

• Personalised experience: To analyse your preferred games or betting types and provide tailored recommendations.
• Promotions: To send you relevant bonuses and offers based on your interests (with the option to opt out).
• Platform Improvement: To analyse overall usage patterns and improve the quality of our services.
• Responsible Gaming: To identify unusual spending patterns and offer timely assistance.

4 Who Receives Your Information

A24 does not sell your data. However, limited data sharing does occur in certain specific circumstances.

When is your data shared?

• Payment providers: To process transactions with bKash, Nagad, Rocket, or your bank. Only the minimum necessary information is shared.
• Game providers: Only account IDs are shared with game providers such as Evolution and Pragmatic Play.
• Cybersecurity partner: To detect and prevent fraud.
• Legal Authorities: To comply with court orders or legal obligations.
• Analytics Services: Anonymized and aggregated data — no personal identity is ever disclosed.

5 Data protection measures

A24 uses multiple layers of technical and administrative controls to keep your data safe.

Technical safeguards

• 256-bit TLS/SSL encryption — applied to all data transmissions.
• AES-256 encryption — applied to all stored data.
• Two-factor authentication (2FA) — mandatory for all staff logins.
• Firewall and intrusion detection systems.
• Real-time security monitoring — 24/7.
• Regular backups — encrypted and stored in separate locations.

Administrative safeguards

• Only designated staff can access specific data (Role-Based Access Control).
• Mandatory privacy training for all staff.
• Security audits conducted by third parties every three months.
• Members will be notified within 72 hours in the event of a data breach.

6 Cookies & Tracking

A24 uses cookies for several purposes. Below is a detailed breakdown of the three types of cookies used.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies will prevent you from logging in.

7 How long your data is retained

A24 does not retain any data longer than necessary. Each type of data is governed by its own retention policy.

• Account Information: For the duration of the active account and 5 years after closure.
• Financial Transaction Records: Up to 7 years for legal compliance (in accordance with anti-money laundering regulations).
• KYC information: 5 years after account closure.
• Game history: 2 years.
• Support Conversations: 3 years.
• Device Log: 1 year.
• Marketing Preferences: Until you change it.

8 Your Rights

As an a24 member, you have a number of rights regarding your data. Contact support to exercise any of them.

9 Protection of minors

A24 strictly ensures the protection of minors. No data is collected from anyone under the age of 18.

• Age is verified at the time of registration.
• If a minor is identified, their account will be suspended immediately.
• Any data collected under a minor's name will be permanently deleted.
• Parents may contact support to report any concerns related to a minor's account.

10 International data transfers

Part of a24's technology infrastructure operates on servers located abroad. In all cases, international data protection standards are strictly observed.

• Encryption is applied to all data transfers at all times.
• Third-party server providers comply with international privacy standards (ISO 27001).
• The same data protection policy applies to your information even when stored on overseas servers.

11 Policy updates

A24 may update this Privacy Policy when necessary. Any changes will follow the guidelines below.

• You will be notified by SMS or email at least 7 days before any significant changes take effect.
• The "Last Updated" date at the top of this page will reflect any changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact Us

For any privacy-related questions, complaints, or requests, please get in touch with us.

• Live Chat: At any time by logging into the platform.
• Email: privacy@a24-jit.com — You will receive a response within 48 hours.
• Help Centre: help-center Complete the form on this page.

Requests to delete or access your data will be fulfilled within 30 days, following identity verification.